Welcome to Urban Shoes Shop! These Terms and Conditions outline the rules and regulations for using our website at urbanshoesshop.com and govern your purchase of our fashion-forward footwear and apparel.

By accessing our website and making purchases, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.

1. Our Customers

Urban Shoes Shop caters to style-conscious urban dwellers who appreciate:

  • Fashion-forward footwear including boots, heels, sandals, and hiking shoes
  • Contemporary apparel including jeans, pants, skirts, and tops
  • Quality accessories to complement their urban lifestyle
  • Seamless online shopping with worldwide delivery

2. Website Use

User Responsibilities

  • You must be at least 18 years old or have parental consent to make purchases
  • You agree to provide accurate and complete information when creating an account or making purchases
  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree not to use our website for any unlawful purpose or in any way that might harm the website or its users

Intellectual Property

  • All content on this website (images, text, logos) is the property of Urban Shoes Shop and protected by copyright laws
  • You may not reproduce, distribute, or create derivative works without our express written permission
  • Product names, descriptions, and images are provided for your personal shopping use only

3. Products and Services

Product Descriptions

  • We strive for accuracy in product descriptions, images, and pricing but cannot guarantee complete accuracy
  • Colors may appear slightly different on screen due to monitor variations
  • Product availability is subject to change without notice

Product Categories

Our current product offerings include:

  • Footwear: Boots, Clogs, Heels, Hiking shoes, Sandals, Shoes
  • Apparel: Clothing, Coats & Outerwear, Jeans, Pants, Shirts & Tops, Shorts, Skirts, Sweaters
  • Accessories: Insoles & Accessories

4. Orders and Payments

Order Process

  • All orders are subject to product availability
  • We process orders within 1-2 business days (excluding weekends and holidays)
  • You will receive an order confirmation email with details of your purchase
  • We reserve the right to refuse or cancel any order for any reason

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing and Taxes

  • All prices are in US Dollars (USD)
  • Prices are subject to change without notice
  • You are responsible for any customs duties, taxes, or fees imposed by your country

5. Shipping Policy

Shipping Methods

We offer two shipping options:

  • Standard Shipping ($12.95): via DHL or FedEx – 10-15 business days after dispatch
  • Free Shipping: on orders over $50 via EMS – 15-25 business days after dispatch

Shipping Areas

  • We ship worldwide except to certain Asian countries and remote areas
  • Delivery times are estimates and may vary depending on your location and customs processing
  • You will receive a tracking number via email once your order ships

6. Returns and Exchanges

Return Policy

  • 15-day return window from delivery date
  • Items must be unworn, in original condition with all tags attached
  • Original packaging required
  • Proof of purchase necessary
  • For hygiene reasons, insoles & accessories marked as “final sale” cannot be returned or exchanged unless defective

Return Process

  1. Contact us within 15 days at [email protected] with your order details
  2. We’ll provide a Return Merchandise Authorization (RMA) number
  3. Package items securely with RMA number visible
  4. Ship to our Seattle headquarters using a trackable method

Refunds

  • Processing time: 3-5 business days after we receive your return
  • Refund will be issued to original payment method
  • Original shipping fees are non-refundable unless the return is due to our error

Exchanges

  • Available for size or color exchanges (subject to availability)
  • We’ll ship your replacement once we receive your return
  • Price differences will be adjusted accordingly

Damaged or Defective Items

  • Contact us within 48 hours of delivery with photos of the issue
  • We’ll arrange a free return and expedite your replacement

7. Liability Limitations

  • Urban Shoes Shop is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products
  • Our total liability for any claim related to our products or services is limited to the purchase price of the product in question
  • We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Washington, USA. Any disputes shall be resolved in the courts of Seattle, Washington.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Urban Shoes Shop
4722 Fort Street
Seattle, US 98109
Email: [email protected]

Thank you for choosing Urban Shoes Shop—where urban style meets effortless service.