Welcome to Urban Shoes Shop’s FAQ page. We’ve compiled answers to the most common questions about our stylish footwear, delivery options, and shopping experience. Can’t find what you need? Our Seattle-based customer service team is always happy to help at [email protected].

About Our Products

What types of footwear do you specialize in?
Urban Shoes Shop offers contemporary footwear for fashion-forward individuals. Our curated collection includes boots, clogs, heels, hiking shoes, sandals, and stylish everyday shoes – all designed to blend urban style with comfort.
Do you offer clothing to complement your footwear?
Yes! We carry a selection of clothing including jeans, pants, shorts, skirts, sweaters, and shirts & tops – perfect for creating complete urban outfits that pair beautifully with our footwear.
Are your products suitable for both fashion and function?
Absolutely. We believe great footwear should never compromise on either fashion or function. Whether you need reliable office shoes or statement heels, each pair is designed to deliver both style and comfort.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save preferences for future purchases.
Can I modify or cancel my order after placement?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.

Shipping & Delivery

What are my delivery options?
We offer two shipping methods:
1. Standard Shipping ($12.95): Premium service via DHL or FedEx, delivery in 10-15 business days after dispatch
2. Free Shipping: For orders over $50 via EMS service, delivery in 15-25 business days after dispatch
Do you ship internationally?
Yes! We ship globally to fashion-forward individuals worldwide, with just a few exceptions in remote areas (particularly some parts of Asia). Our customer service team can confirm if we deliver to your location.
How long does order processing take?
All orders take 1-2 business days to process before dispatch. You’ll receive tracking information once your order ships from our Seattle headquarters.
Can I track my order?
Absolutely. Both shipping methods include full tracking from our warehouse to your door. You’ll receive tracking information via email once your order ships.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in original, unworn condition with all tags attached. Our Seattle-based team handles all returns for a smooth process.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid label when applicable.
When will I receive my refund?
Refunds are processed within 5 business days after we receive your return. The refund will be issued to your original payment method and may take additional time to appear in your account.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. This ensures you receive your preferred item as quickly as possible.

Additional Questions

Where is Urban Shoes Shop located?
Our headquarters is at 4722 Fort Street, Seattle, US 98109. All orders ship from this location.
How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24 hours during business days.
Do you offer seasonal collections?
Yes! We regularly update our collection with seasonal styles. Check back often or sign up for our newsletter to stay informed about new arrivals.

Still have questions? We’re here to help you step into style with confidence. Contact us at [email protected] or shop now to experience the Urban Shoes Shop difference.